An email account, an organisation, the right role
The public catalogue is open to browse. Email sign-in gives you access to your account; organisation membership determines which works, enquiries and transactions you can access. An organisation owner manages team invitations and roles. Use an individual account for each team member.
Questions and answers
How do I log in with an email verification code?
Enter your email address on the sign-in page and request a code. Use the latest eight-digit code within ten minutes, in the same sign-in flow. The sender is noreply@hkaiiff.market. Keep your code private; support will not ask you to disclose it.
Why did my login email not arrive?
Check the address, spam folder and your organisation’s email filters. Allow messages from hkaiiff.market, wait at least 60 seconds before requesting another code and use only the newest email. If the page reports a rate limit, wait before retrying. Contact Support with the time and error message, never the verification code.
How do I change language or use the mobile app?
Select the globe in the header and choose a language. The site supports English, Traditional and Simplified Chinese, Japanese, Korean, Thai, German, French, Spanish and Arabic. On supported browsers use Install app or Add to Home Screen. Browsing works on mobile and desktop; authentication, fresh catalogue data and private transactions require an internet connection.
How can I request my data or close my account?
Contact info@hkaiiff.org from the account email and identify the request. We may need to verify your identity and organisation role. Closing an account does not automatically cancel a contract or remove shared transaction evidence, legal retention obligations or another party’s records. The privacy notice explains the data categories, recipients and request process.